Tracking States my Order Was Delivered but It is Not Here

Not to worry, This can sometimes occur prematurely with USPS system on certain orders.

First ensure that the address in your order confirmation is correct. If this is correct.

Please contact your local USPS with the tracking number letting them know this as they will better be able to assist in this situation. Once a package is shipped we can only follow USPS tracking information and will be unable to assist in most situations.

If a package states delivered according to USPS tracking we will only be able to assist with opening a lost claim for you with USPS.

DOMESTIC CUSTOMERS:

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
If the package still does not show up, please call USPS to file a claim. ALT. Fragrances cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! (Read our Shipping Policy)

INTERNATIONAL CUSTOMERS:

Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
Contact us for additional assistance. ALT. Fragrances cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! (Read our Terms of Use)

Attached is further information of packages delivered via USPS:

Package Status & Meaning	Explanation	Reminders
DELIVERED Article has been delivered with a recorded time, location and date of delivery.	We apologize if you have notreceived your item as indicated. If your tracking information shows that your package was delivered but you can't find it: Carrier may have placed it in a safer location, please check: Mailbox Porch Garage Any area out of potential weather hazards Exterior doors and any locations where the package could be placed Check your mailbox again as some packages come separately from your regular mail. Check with others in your house that may have accepted it. In rare cases, package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.	Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance. If you received a key in your regular mail compartment, it may be in a package (parcel) locker located in or near your community mail box. You may also sign up for Informed Delivery® which offers a digital preview of your mail and allows you to manage your expected packages.
NOTICE LEFT An unsuccessful delivery attempt was made by your carrier today.	We apologize we weren't able to successfully deliver your mail or package. You may: Schedule a Redelivery, or Use Postal Locator to pick up the item at the Post Office™ facility indicated on the notice beginning the next business day. If you did not receive a notice, the item can be picked up at the local Post Office™ facility with photo ID.	If this item is unclaimed by the RETURN DATE, then it will be returned to sender. Use Postal Locator to find your local office.
DELIVERY STATUS NOT UPDATED Item arrived for delivery; however, it has not yet been processed for delivery.	We apologize your mail or package delivery status is not yet available and ask for your patience while the item is being processed. If there has been no follow up scanthe day after arriving at your local Post Office™ facility AND no delivery has occurred, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.	You may also sign up for an USPS.com® account to receive text or email updates.
RECEPTACLE BLOCKED Carrier did not have access to mailbox to complete delivery.	We apologize the carrier did not have access to your mailbox. All mail is returned to your local Post Office™ facility to attempt delivery the next business day. A blocked receptacle could be due to a parked vehicle, local utility work in the area, weather conditions or emergency responders impeding access. Please check the area for any obstruction that may prevent delivery OR you may use Postal Locator to pick up the item at your local Post Office™ facility.	If blockage will be prolonged you may schedule a Redelivery.
NO ACCESS Your carrier was unable to deliver to your address.	We apologize the carrier was unable to deliver to your address. If you received this message on a Sunday, we will automatically reattempt delivery the next business day. No further action is needed at this time. If it's been more than 24 hours since the initial No Access scan, to save time a service request can be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.	There are a variety of reasons this may have occurred such as: a non-delivery day, address is in a gated community, or animal interference, etc.
IN TRANSIT The item is currently in transit to the destination.	Item is being processed or transported to your delivering Post Office™ facility. Additional tracking information will be available when it arrives at unit and is out for delivery. This scan may appear multiple times from the same facility and/or on different days as it is processed or in transit. Be assured that we are working to get this to you as soon as possible. If your item is running late, we apologize for the inconvenience.	You may also sign up for an USPS.com® account to receive text or email updates.

Package Status & Meaning

Explanation

Reminders

DELIVERED

Article has been delivered with a recorded time, location and date of delivery.

We apologize if you have notreceived your item as indicated.

If your tracking information shows that your package was delivered but you can't find it:

Carrier may have placed it in a safer location, please check:
- Mailbox
- Porch
- Garage
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
Check your mailbox again as some packages come separately from your regular mail.
Check with others in your house that may have accepted it.
In rare cases, package may show as 'delivered' but could take additional 24 hours.

If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.

Please check all potential delivery locations at your address.

Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.

If you received a key in your regular mail compartment, it may be in a package (parcel) locker located in or near your community mail box.

You may also sign up for Informed Delivery® which offers a digital preview of your mail and allows you to manage your expected packages.

NOTICE LEFT

An unsuccessful delivery attempt was made by your carrier today.

We apologize we weren't able to successfully deliver your mail or package.

You may:

Schedule a Redelivery, or
Use Postal Locator to pick up the item at the Post Office™ facility indicated on the notice beginning the next business day.
If you did not receive a notice, the item can be picked up at the local Post Office™ facility with photo ID.

If this item is unclaimed by the RETURN DATE, then it will be returned to sender.

Use Postal Locator to find your local office.

DELIVERY STATUS NOT UPDATED

Item arrived for delivery; however, it has not yet been processed for delivery.

We apologize your mail or package delivery status is not yet available and ask for your patience while the item is being processed.

If there has been no follow up scanthe day after arriving at your local Post Office™ facility AND no delivery has occurred, to save time a service request may be sent by email to your local Post Office™ facility for follow-up.

You will receive a confirmation number and a contact within 2-3 business days.

You may also sign up for an USPS.com® account to receive text or email updates.

RECEPTACLE BLOCKED

Carrier did not have access to mailbox to complete delivery.

We apologize the carrier did not have access to your mailbox. All mail is returned to your local Post Office™ facility to attempt delivery the next business day.

A blocked receptacle could be due to a parked vehicle, local utility work in the area, weather conditions or emergency responders impeding access.

Please check the area for any obstruction that may prevent delivery OR you may use Postal Locator to pick up the item at your local Post Office™ facility.

If blockage will be prolonged you may schedule a Redelivery.

NO ACCESS

Your carrier was unable to deliver to your address.

We apologize the carrier was unable to deliver to your address.

If you received this message on a Sunday, we will automatically reattempt delivery the next business day. No further action is needed at this time.

If it's been more than 24 hours since the initial No Access scan, to save time a service request can be sent by email to your local Post Office™ facility for follow-up.

You will receive a confirmation number and a contact within 2-3 business days.

There are a variety of reasons this may have occurred such as: a non-delivery day, address is in a gated community, or animal interference, etc.

IN TRANSIT

The item is currently in transit to the destination.

Item is being processed or transported to your delivering Post Office™ facility.

Additional tracking information will be available when it arrives at unit and is out for delivery.

This scan may appear multiple times from the same facility and/or on different days as it is processed or in transit.

Be assured that we are working to get this to you as soon as possible. If your item is running late, we apologize for the inconvenience.

You may also sign up for an USPS.com® account to receive text or email updates.

What can I do if my mailpiece hasn't been delivered?

First, please check the delivery standard for the mail class of your domestic item. You can find the mail class by entering the USPS® Tracking number and looking up "Product Information." Then compare your mail class and progress to what is found in the Mail Delivery Standards chart located in Delayed mail and packages? Also, if your item has a status of "Alert," a delay could have occurred because of weather-related and other natural disasters or events. In this case, please check USPS Service Alerts first.

Expected Delivery Window

When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot. Check USPS Tracking® for updated information.

You may also Contact Us concerning your mail or package.